Return & Refund Policy

TREBLAB’s return and refund policy covers 30-day returns, product warranties, the return process, and associated fees. Detailed terms are outlined below:

1. 30-Day Return Policy

  • Timeframe: Return requests must be submitted within 30 days of receiving the item. Returns or exchanges are generally not accepted after 30 days.
  • Purchase Channels: Applies exclusively to items purchased directly through TREBLAB’s official sales channels (such as Treblab.com). For purchases made via third-party platforms (such as Amazon or Walmart), customers must contact the respective third-party seller or platform customer support.
  • Condition Requirements: Returned items must be unworn, unused, and include all original accessories, documentation, and intact original packaging.
  • Return Fees and Deductions:
    • US Domestic Customers: Official prepaid shipping labels are typically provided, making US domestic returns free of shipping charges.
    • International Orders: Free international return shipping labels are not provided, and any resulting customs duties or import fees must be covered by the customer.
    • Restocking Fee: For non-defective returns (i.e., buyer’s remorse), a restocking fee of up to 20% may be deducted depending on the condition of the returned item.

2. Refund Processing and Methods

  • Refund Route: All refunds are credited back to the original payment method used for the purchase.
  • Refund Scope: For non-warranty returns, the refund typically covers the item purchase price and applicable taxes. Original shipping charges (if any) are non-refundable.
  • Processing Timelines:
    • The warehouse inspects returned packages within 7 business days of receipt.
    • Once the inspection passes and the refund is triggered, funds are typically issued from TREBLAB within 1 to 5 business days.
    • Depending on the bank or payment institution, actual settlement into the account may take an additional 1 to 10 business days.

3. Quality Issues and Warranty Policy

  • Warranty Period: All brand-new TREBLAB products come with a 1-year limited warranty from the date of purchase (refurbished products typically include a 90-day warranty).
  • Warranty Coverage: Product malfunctions caused by material or workmanship defects, incorrect shipments, missing parts, or damage incurred during transit.
  • Resolution: If confirmed by customer service to be a quality defect within the warranty period, the official policy generally provides a free replacement or a full refund. Depending on the situation, customer service may require the customer to destroy or ship back the defective unit.

4. How to Initiate a Return or Refund Request

  1. Submit a Request: Visit the Support page on the official TREBLAB website, navigate to Contact Us, select your Product Model, and set the inquiry type to Returns or Returns & Warranty.
  2. Await Review and Instructions: Customer service will review your request within 24 business hours and provide follow-up instructions (US domestic customers will receive a prepaid return shipping label).
  3. Pack and Ship: Safely pack the item along with its original packaging and all accessories, attach the prepaid label (note that labels usually have a 20-day validity window, so please ship promptly), and hand the package over to the designated carrier to send it back to the specified warehouse address.
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