All orders placed on the official TREBLAB website are typically processed and shipped from our fulfillment center within 1 to 2 business days.
Shipping services do not operate on weekends or public holidays. Orders placed during weekends or holidays will begin processing on the next business day.
If your order contains multiple items, they may be shipped in separate packages and arrive on different dates.
2. Domestic and Regional Shipping (US)
Contiguous United States:
Free standard ground shipping is available on all orders of $49 or more.
For orders under $49, a flat shipping fee of $4.95 applies.
Non-Contiguous United States (Alaska, Hawaii, and Puerto Rico):
Free shipping is not available; a flat rate of $4.95 applies to all orders.
Transit Times:
Standard Shipping: Typically takes 3 to 8 business days after dispatch.
Expedited Shipping: Typically takes 2 to 3 business days for the contiguous US (approx. $20), and 3 to 5 business days for Alaska, Hawaii, and Puerto Rico (approx. $25).
3. International Shipping
Shipping Rates: International shipping costs are calculated in real-time at checkout based on the destination country, package weight, and order quantity.
Transit Times: International standard delivery generally takes 15 to 20 business days, depending on local customs clearance and regional postal efficiency.
Customs, Duties, and Taxes: International orders may be subject to local import duties, taxes, or brokerage fees levied by the destination country’s customs office. These charges are typically not covered by TREBLAB and are the sole responsibility of the buyer.
4. Order Tracking and Carriers
Once your order has shipped, a confirmation email or text containing your tracking number and a tracking link will be sent automatically.
Due to system synchronization delays, tracking information may take 1 to 2 days after dispatch to update online.
TREBLAB does not support customer requests for specific carriers; the optimal shipping partner is selected automatically based on the order details.
5. Incorrect Addresses, Lost, or Damaged Packages
Address Accuracy: Please ensure that your shipping address and contact information are entered correctly at checkout. TREBLAB is not responsible for delivery delays, failures, or returned packages caused by incorrect or incomplete addresses provided by the customer.
Missing Packages: If your tracking status shows that the package has been delivered but you have not received it, please contact TREBLAB Customer Support within 60 days of the marked delivery date to initiate an investigation.
